Telehealth therapy allows you to meet with a licensed physical or occupational therapist through secure video visits from your home. Sessions are guided in real time and may include movement assessments, exercise progression, safety training, and education.

Yes. Research and clinical practice show telehealth is effective for many conditions, especially:

• Balance and fall prevention
• Post-surgical recovery (selected cases)
• Chronic pain management
• Functional mobility training

However, some conditions may require hands-on care. In those cases, we use a hybrid model (telehealth + in-person) to ensure the best outcomes.

Telehealth may be appropriate if you:

• Can follow instructions and participate safely at home
• Have a caregiver available (if needed)
• Need guidance, progression, or monitoring rather than hands-on treatment

If your condition requires manual therapy or detailed physical examination, we will recommend in-person care.

No special equipment is required. You only need:

• A smartphone, tablet, or computer
• Internet connection
• A safe space to move

Your therapist will guide you using items already in your home whenever possible.

Common telehealth services include:

• Therapeutic exercise
• Neuromuscular re-education
• Gait and balance training
• Functional mobility and ADL training
• Home safety assessments
• Caregiver training

Yes. We specialize in a hybrid care model, allowing you to:

• Start with telehealth
• Transition to in-home visits
• Combine both for optimal recovery

This flexibility improves outcomes and continuity of care.

Whether you can do telehealth depends on your destination. For licensing reasons, your therapist must be authorized to practice in the state where you are physically located during your appointment.

All telehealth sessions are conducted from our practice locations. 

Our current telehealth windows are:

• Morning Sessions: 8:30 AM – 10:30 AM
• Afternoon Sessions: 4:00 PM – 6:00 PM

Please contact your licensed therapist regarding their availability.

Wellness coaching focuses on maintaining and improving your strength, balance, and mobility after therapy or as a preventative approach to stay active and independent.

Wellness coaching is a cash-based service and is not billed through insurance. However, some plans may offer fitness reimbursements.

• Individuals who have completed therapy
• Those wanting to prevent decline or falls
• Anyone looking to stay active and independent at home

Sessions may include strength training, balance exercises, mobility work, and functional movement training tailored to your daily needs.

Physical therapy focuses on treating specific medical conditions, while wellness coaching focuses on maintaining progress, preventing decline, and supporting long-term independence.

This is a session that evaluates the physical and cognitive skills needed for safe driving, such as strength, coordination, reaction time, and the ability to safely get in and out of a vehicle.

No. This is not a formal driving evaluation or clearance. We focus on preparing you and identifying potential risks. If needed, we will refer you to a certified driving rehabilitation specialist for further evaluation.

• Older adults wanting to continue driving safely
• Individuals recovering from injury, surgery, or neurological conditions
• Families concerned about a loved one’s driving safety

We will discuss findings with you and your family and recommend next steps, which may include exercises, safety strategies, or referral to a specialist.

Sessions are conducted in your home or assisted living facility (ALF) for comfort and convenience.

This service evaluates your home environment to identify safety risks and provides guidance on modifications, equipment, and improvements to help you move safely and independently.

We review key areas such as entryways, stairs, bathrooms, bedrooms, and common living spaces.

No. We provide recommendations and coordinate with trusted vendors or contractors, but you are free to choose any provider.

Grab bars and bathroom safety Lift chairs (including options from Golden Technologies) Stair safety solutions such as railings or stair lifts Furniture and layout adjustments

This is a consulting and wellness-based service and is not typically covered by insurance.

• Individuals at risk for falls
• Those recovering from injury or surgery
• Families planning for aging in place
• Caregivers wanting to improve safety at home

Yes. You will receive a detailed home safety report with clear recommendations and next steps.

You can file a complaint at any time — verbally with any staff member during or after a visit, by phone, or in writing by emailing us at complaints@nextstep-rehab.com.

Once received, your concern is logged and assigned to our Complaint Officer, who will acknowledge your complaint within 3 business days and provide a written resolution within 14 calendar days.

Absolutely not. Next Step Rehab has a strict non-retaliation policy. Filing a complaint — whether about clinical care, billing, scheduling, or staff conduct — will never result in changes to your treatment, reduced services, or any form of discrimination.

Your right to speak up is protected under both our internal policy and applicable federal and Maryland state patient rights laws. We encourage you to raise concerns early so we can address them quickly.

We accept complaints across all aspects of your experience with us, including:

Clinical care  ·  Billing or insurance  ·  Staff conduct  ·  Scheduling or access  ·  Privacy or HIPAA concerns  ·  Home safety or equipment

If you are unsure whether your concern qualifies, contact us anyway. We would rather hear from you than have a concern go unaddressed.

If you feel your concern was not resolved to your satisfaction, you have the right to request an external review at any time — at no cost to you and without affecting your care.

You may contact:

Medicare: 1-800-MEDICARE (1-800-633-4227)

Maryland Office of Health Care Quality (OHCQ): 1-877-402-8218

HHS Office for Civil Rights (HIPAA): 1-800-368-1019

We will provide these contacts in writing upon request and will cooperate fully with any external review.

Yes. An authorized representative — such as a family member, caregiver, legal guardian, or healthcare proxy — may file a complaint on your behalf. Anonymous complaints are also accepted and investigated to the extent possible given the available information.

If you wish to designate a representative, simply let us know at the time of your complaint or contact us at complaints@nextstep-rehab.com to discuss your options.